Our Mission Statement
The mission of Resident Technicians is to provide proactive technical support in the residence halls at George Mason University in order to provide excellence in learning for resident students.
What are ResTechs?
Resident Technicians, or ResTechs, are sophomore, junior, and senior undergraduate students employed by the Information Technology Services (ITS) to assist on campus residents with computer problems.
How do I identify ResTechs?
ResTechs will be wearing a black polo shirt with a "George Mason University ResTech" emblem on the left breast, along with a ResTech photo ID badge while on duty.
What do ResTechs do?
We will give resident students one-on-one assistance with getting your computer connected to the Mason network. We will assist and teach you how to deal with spyware, virus, and trojan issues. Where wireless networks are available, we’ll help you get your laptop/notebook connected to the wireless network. We will help you with problems with applications software like Word or e-mail, operating systems, printers. (We cannot help you with hardware problems with your computer or printer, but we can help to determine if you have a hardware problem and refer you to appropriate resources. We cannot help you with your homework. See more on Policy for what we can and cannot assist with.)
When do ResTechs work?
Where can I find a ResTech?
ResTechs are available for appointments Sunday, 2p-10p, Monday - Thursday, 8a-10p, Friday 8a-5p and Saturday 10a-2p.
ResTechs can be found in the ITS Support Center in Innovation 226. You may also call the ResTech Hotline (703-993-8870) for help, or report your computer problem online.